Privacy Policy royal36

1. Introduction

royal36 ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy has been drawn up to give Malaysian players a clear understanding of our practices in managing personal information.

By registering an account or continuing to use the royal36 website, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully before providing us with any personal information.

2. Information We Collect

In operating the online betting platform, royal36 collects several categories of information from users. This collection takes place directly through the registration process, or indirectly through use of the website.

Information provided directly by the player:

• Full name as per identity card (MyKad) or passport
• Date of birth — to verify the minimum age requirement of 21 and above
• A valid and active email address
• Malaysian mobile phone number
• Account password (stored in encrypted form)
• E-wallet or payment method details used for deposits and withdrawals
• Identity verification documents when required by the KYC process

Information collected automatically:

• IP address and general location information
• Web browser type and device operating system
• Access log records and activity on the website
• Cookie data and similar tracking technologies
• Deposit and withdrawal transaction history
• Gaming patterns and betting activity on the platform

3. Purpose of Using Information

royal36 uses the personal information collected solely for legitimate purposes necessary to operate the online betting platform service. We do not use your data beyond the scope stated here without first obtaining your consent.

• Processing account registration and verifying player identity
• Handling deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and cryptocurrency
• Monitoring account activity for security and fraud prevention purposes
• Fulfilling regulatory compliance obligations and KYC requirements
• Providing 24/7 customer support in Malay and English
• Sending notifications regarding transactions, bonuses, and policy updates
• Improving platform products and services based on user feedback
• Complying with court orders or instructions from lawful authorities

4. Sharing Information with Third Parties

royal36 does not sell or disclose players' personal information to third parties for independent marketing purposes. However, there are certain situations where sharing data with other parties is necessary and lawful from both a legal and platform operations standpoint.

• Payment service providers — Information required to process financial transactions is shared with the relevant payment processors, including e-wallet providers and online banking services.
• Game software providers — Technical data required to deliver the gaming experience is shared with game developers registered on our platform.
• Regulatory authorities — Information requested by international licensing regulatory bodies or legal authorities will be disclosed in accordance with applicable legal requirements.
• Technical service partners — Technical infrastructure providers such as server services and security monitoring may have limited access to user data in a strictly technical capacity.

All third parties that share data with royal36 are subject to strict data protection agreements and are not permitted to use that information for any other purpose.

5. Data Security Measures

royal36 invests seriously in security infrastructure to protect players' personal information. The measures implemented cover technical, organisational, and operational procedure aspects.

• Transmission data encryption using the latest TLS protocols
• Passwords stored using strong one-way hashing algorithms
• Two-factor authentication (2FA) available for all player accounts
• Continuous security monitoring 24 hours a day, 7 days a week
• Penetration testing carried out on a regular basis
• A comprehensive incident response plan in the event of a data breach

6. Cookie Policy

The royal36 website uses cookies — small text files stored on your device — to improve overall functionality and user experience.

Types of cookies used:

• Essential Cookies — Required for basic website functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies — Collect anonymous information about how players use the website to help us improve our services.
• Functional Cookies — Store your preferences such as language and display settings to provide a more personalised experience.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

7. Player Rights Regarding Personal Data

As a user of the royal36 platform, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights.

• Right of Access — You have the right to request a copy of the personal information we hold about you.
• Right of Rectification — If the information we hold is inaccurate or out of date, you have the right to request a correction.
• Right of Erasure — Under certain circumstances, you may request the deletion of your personal data, subject to our data retention obligations under applicable law.
• Right to Object to Processing — You may object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability — You may request that your data be transferred in a machine-readable format.

To exercise any of the rights above, please contact our customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and in accordance with the established identity verification procedures.

8. Data Retention Period

royal36 retains players' personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law and international licensing requirements.

• Active account information — retained for the duration the account is active and for a set period after account closure
• Financial transaction records — retained in accordance with legal requirements relating to financial reporting and anti-money laundering
• Customer support communication logs — retained for reference and service improvement purposes
• Technical log data — retained for security and fraud detection purposes

Once the retention period has ended, your personal information will be securely deleted or anonymised in accordance with established procedures.

9. Child Protection and Age Restrictions

The royal36 platform is not directed at individuals under the age of 21. We do not knowingly collect personal information from any individual under the age of 21.

10. Changes to This Privacy Policy

royal36 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. Any significant changes will be communicated to registered players via email or in-platform notification.

The "Last Updated" date at the top of this page will be updated whenever changes are made. Continued use of the royal36 platform after changes are published is considered your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, we encourage you to contact the royal36 customer support team.